THE VISA DIRECTORATE CENTER
These Terms & Conditions govern your use of the website and services provided by THE VISA DIRECTORATE CENTER (“we,” “our,” “us”). By accessing our website or using our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.
1. About Our Services
THE VISA DIRECTORATE CENTER provides immigration and visa consulting services, including eligibility assessments, documentation guidance, application assistance, and related advisory services.
We are not a government authority, embassy, or visa-issuing body. Final decisions regarding visas, immigration approvals, and processing times are made solely by the relevant government authorities.
2. Eligibility to Use Our Services
By using our website or services, you confirm that:
- You are at least 18 years of age, or have legal guardian consent
- The information you provide is accurate, complete, and truthful
- You will use our services only for lawful purposes
We reserve the right to refuse service if false, misleading, or incomplete information is provided.
3. Client Responsibilities
You agree to:
- Provide accurate and complete personal and supporting documents
- Inform us promptly of any changes to your circumstances
- Respond to requests for information in a timely manner
- Follow guidance provided by our consultants
Failure to meet these responsibilities may result in delays, rejections, or termination of services without refund.
4. No Guarantee of Visa or Immigration Approval
While we strive to provide expert advice and professional support, THE VISA DIRECTORATE CENTER does not guarantee:
- Approval of any visa or immigration application
- Processing timelines
- Decisions by immigration authorities
All outcomes are subject to the laws, regulations, and discretion of the relevant authorities.
5. Fees and Payments
- All service fees will be clearly communicated before engagement.
- Fees are for consultancy and administrative services only and do not include government, embassy, or third-party charges.
- Payments must be made according to the agreed schedule.
- Failure to make timely payments may result in suspension or termination of services.
Unless otherwise stated in a written agreement, service fees are non-refundable once work has commenced.
6. Refund Policy
Refunds, if applicable, are subject to the terms outlined in your service agreement. Generally:
- No refunds will be issued for services already rendered.
- No refunds are provided for application rejections by authorities.
- Any approved refunds will be processed according to our internal policies.
7. Confidentiality and Data Protection
We are committed to protecting your personal information. Your data is handled in accordance with our Privacy Policyand applicable data protection laws. By using our services, you consent to the collection, use, and processing of your data for immigration consulting purposes.
8. Use of Website
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to our systems
- Copy, reproduce, or distribute website content without permission
We reserve the right to suspend or terminate access if misuse is detected.
9. Intellectual Property
All content on this website—including text, logos, graphics, and design—is the property of THE VISA DIRECTORATE CENTER and is protected by applicable copyright and intellectual property laws. Unauthorized use is strictly prohibited.
10. Limitation of Liability
To the maximum extent permitted by law:
- THE VISA DIRECTORATE CENTER shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our services or website.
- We are not responsible for delays, losses, or damages caused by government authorities, third-party service providers, or circumstances beyond our control.
11. Termination of Services
We reserve the right to suspend or terminate services if:
- A client provides false or misleading information
- Payment obligations are not met
- There is misuse of our services or website
- Legal or regulatory requirements demand termination
Termination does not affect any outstanding payment obligations.
12. Third-Party Services and Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of external sites.
13. Governing Law and Jurisdiction
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.
14. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page. Continued use of our website or services after changes constitutes acceptance of the revised terms.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact:
16. Payment Gateway and Online Transactions
We use a secure third-party payment gateway operated by Paymob to process online payments.
By making a payment through our website or authorized payment links, you acknowledge and agree that:
- All online payments are securely processed through Paymob’s payment infrastructure.
- THE VISA DIRECTORATE CENTER does not store, process, or retain your credit card, debit card, or other sensitive payment information on its servers.
- Paymob is solely responsible for the technical processing, authorization, and security of payment transactions.
You further acknowledge that:
- Transaction approvals or declines are determined by your bank, card issuer, or the payment gateway.
- We shall not be liable for failed, declined, delayed, or interrupted transactions caused by banks, payment networks, Paymob, or technical/system issues beyond our control.
- Any additional charges applied by banks or card issuers (including currency conversion fees or international transaction fees) are the responsibility of the client.
In the event of duplicate charges, partial payments, or cases where funds are debited without successful confirmation, resolution will be subject to verification with Paymob and may take a reasonable processing time in accordance with their procedures.
All payments made through the payment gateway remain subject to our Fees, Payments, and Refund Policy, and payment of fees does not guarantee visa approval, immigration outcomes, or processing timelines.
THE VISA DIRECTORATE CENTER
1st Floor, Zentral Office,
World Trade Center, Office 208, Dubai
📞 Call: +971 04 253 8863
📧 info@tvdcenter.com